Q: How much coffee is in each stick pack?

A: All Black Mule coffees are sold in 10 grams individual stick packs.  Each stick pack will make approximately 1 cup (6 oz to 8 oz cups) of coffee.  Our coffee maintain their freshness best when kept sealed, and produce the best tasting coffee just prior to serving.

Q: How soon can I expect to receive my order?

<strong>A:</strong>  We roast fresh coffee every week, and more often when necessary.  We do our best to fulfill your order within 24 hours, Monday-Saturday.  Orders are shipped out USPS Priority Mail and are typically delivered within 2-3 days after fulfillment.  If you experience an exception in your delivery please contact us at orders@blackmulecoffee.com so we can help resolve the issue.

Q: My credit card was billed multiple times for the same order. What can I do?

<strong>A:</strong>  If this happens please let us know and we’ll make sure your concern is addressed to your satisfaction.  From time to time, customers have reported multiple charges appearing on their credit card statements.  When multiple charges appear, they are usually authorizations, not charges, and will typically be cleared off by your bank within 2-3 days.  Multiple authorizations occur when multiple purchase attempts are made and our merchant processor detects inconsistencies between the order and the credit card used.  In these cases, although an authorization is logged, a charge is not, and the order is not placed.  Should you have concerns about an order, or an attempted order, please contact us at <strong>orders@stravacraftcoffee.com</strong> or <strong>1-800-204-6803</strong> so that we may address your concern.

Q: What is your return policy?

<strong>A:</strong>  We stand behind every product we sell, and if we don’t exceed your expectations we’ll make it right.  If you are not satisfied with your order for any reason please contact us at orders@blackmulecoffee.com.

Q: I have a coupon code but forgot to use it when I ordered. What can I do?

<strong>A:</strong>  We appreciate your business and are happy to apply coupons within 5 days post-purchase.  If you have trouble with a coupon, or simply forget, please contact us at orders@blackmulecoffee.com and we’ll take care of you.

Q: How can I carry your coffee in my cafe? My specialty shop?

<strong>A:</strong>  We’d love to hear from you.  All wholesale inquiries should be sent to sales@blackmulecoffee.com and a sales representative will contact you.

Q: How much caffeine is in the product?

<strong>A:</strong>  Each single pack has 87 mg of caffeine.

Q: Will this product get me high?

<strong>A:</strong>  No.  Our CBD Infused Premium Coffee is THC-Free. The Delta 8 Premium infused coffee comes from Hemp plants, by definition, contain only trace amounts of THC, meaning consumption of hemp products will not cause a psychoactive effect or high.

Q: What about drug testing?

<strong>A:</strong>  Daily portions of hemp products do not contain sufficient quantities of THC to register on drug screens.  However, if consumed in excessive amounts, it is possible for the compounds to accumulate in the body.  Our calculations suggest several thousand cups of coffee would need to be consumed on a daily basis for a screen to return a positive result.  Please do not attempt to drink thousands of cups of coffee.

Q: Is Black Mule coffee safe to consume while pregnant?

<strong>A:</strong>  We recommend you consult with your physician to determine whether a coffee product is right for you.

Q: Is it safe to consume Black Mule coffee while nursing?

<strong>A:</strong>  We recommend you consult with your physician to determine whether a coffee product is right for you and your baby.

Q: Do you ship overseas? Canada? Military Bases?

<strong>A: </strong> We ship Black Mule products globally, with a few exclusions due to restrictive regulatory environment regulations.

Q: What conditions can be treated with hemp oil?

<strong>A: </strong> We can not advise or claim that hemp oil cures or treats any disease.  However, research suggests they may offer wide-ranging benefits to consumers.  Consulting your physician is always prudent, as is reading more about the human body’s endocannabinoid system (ECS) and its role in regulating proper systemic function.